Everything included in your Remote Service Desk core package, plus bolt-on services available on request.
Continuous monitoring of servers, network devices, and critical infrastructure, with automated alerting.
Unlimited remote support during business hours, with a guaranteed response time under 30 minutes.
Regular security patching and updates across all monitored devices, scheduled to avoid disruption.
Nightly backups with regular recovery testing, so data loss never becomes a crisis.
Threat detection and incident response across your email, endpoints, and network.
A strategic review every quarter covering performance, risk, and upcoming technology needs.
Managed cloud infrastructure with ongoing optimisation included in your plan.
VoIP and Microsoft Teams support, configured and maintained as part of your plan.
Add-on services that build on top of your Remote Service Desk core package, scoped and quoted separately.
Move file servers and line-of-business apps to the cloud with a planned, zero-disruption migration.
A full penetration test and risk assessment of your environment, with a prioritised remediation plan.
A full process review and digital transformation plan, scoped to how your team actually works.