IT service management
A service desk that runs on ITIL, designed and stood up for you.
Tell us about your project
Sound familiar?
Tickets lost in shared inboxes, no agreed priorities, the same problem fixed five times. A service desk needs structure before it needs more people.
What we do
- Service desk design and setup in Jira Service Management
- Incident, problem and change processes
- Priorities, service levels and escalation paths
- Knowledge base and self-service
- Reporting for management and for your clients
How we approach it
- 1
Design
ITIL-aligned processes, priorities, service levels and escalation paths that fit your team.
- 2
Build
Jira Service Management configured, with a customer portal and a knowledge base.
- 3
Run in
Training, reporting and a handover, so your team runs it with confidence.
Every engagement has one named lead from start to finish, is vendor-neutral, and ends with documentation and a clean handover. Ongoing support passes to our partner network.
From the field
Managed services · reporting
Client service reporting, automated
Monthly service reports that consumed engineer hours now build themselves from the ticketing system into live report pages.
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Tell us about your project
Rather talk?
+44 1483 331730 info@kirksglobal.ioUK-based, full-service and UK-managed across Europe and the Middle East.